Your use of the global NOVA STORE platform is governed by the policies below — available in Arabic and English.
We protect personal and transaction data using industry best practices. Data is used to fulfil orders, verify payments, and contact you about purchases or support. We do not sell your data for third-party marketing.
You may request correction or deletion where applicable law allows. Contact official NOVA STORE support channels for privacy requests.
Use the platform for lawful purposes only. Abuse, price manipulation, or system interference is prohibited. We may suspend violating accounts or orders.
Digital goods are delivered after payment confirmation as described per SKU. Prices may change; confirmed orders follow terms shown at checkout.
Digital items are typically non-refundable once a key, account or code is delivered, except for non-delivery or clear fault on our side.
Eligible refunds are processed to the original payment method within a reasonable time after approval.
Platform-level safeguards include encrypted sessions (HTTPS in production), CSRF protection, security HTTP headers, and rate limits on login and sensitive forms.
Order totals are computed server-side from our database — checkout amounts cannot be tampered with in the browser. Passwords are stored hashed and never shared.
Retail, wholesale, and staff accounts have separate permissions; wallet balances and orders belong to your account only. If you suspect compromise, change your password and contact support immediately.